Our Main Policy is:

“Passing the savings on to you!”

Need we say more? I guess we have to, so to read the ‘official stuff’, grab a cuppa and scroll down below the paperwork!

Returns – 30-Day Money Back Guarantee!

Within 30 days of delivery, you may return any item you purchase in new condition with original packaging for a full refund. We’ll also pay the return shipping cost if the return is a result of our error. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 business days of our receiving your return.

Delivery:

We will not deliver to a Post Office box or any address in which we deem suspicious. We ship our goods using CourierPost for New Zealand deliveries; or NZ Post International for overseas deliveries. Should you feel that your goods do not arrive in good condition, please feel free to contact us using our Contact Us form. We are not responsible for loss or damage to goods that are delivered to an incorrect address; nor for errors on the part of NZ Post or any CourierPost.

Privacy:

Protecting your privacy is important to OnlineTanShop. We strive to keep your personal information confidential. By ensuring that you are aware of and understand the OnlineTanShop Customer Privacy Policy, we can provide you with better service. Please take a moment to read the following policy to learn how we handle your personal information.

Why we collect personal information:

OnlineTanShop collects and uses your personal information to give you superior customer service, to provide you with convenient access to our products, and to make a wider range available to you. In addition, we use your personal information to keep you up to date on the latest product announcements, software updates, special offers, and other information we think you’d like to hear about.

At times we may be required by law or legal process to disclose your personal information. We may also disclose information about you if we believe that disclosure is necessary for the public interest.

How we protect your personal information:

OnlineTanShop safeguards the security of the data you send us with physical, electronic, and managerial procedures. We urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.

OnlineTanShop Shop uses industry-standard Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from OnlineTanShop, you must use an SSL-enabled browser such as Internet Explorer 5.5 or later or Netscape 6.2 or later, This protects the confidentiality of your personal and credit card information while it is transmitted over the Internet.

Collecting other personal information:

When you browse the OnlineTanShop website, you are able to do so anonymously. Generally, we don’t collect personal information when you browse – not even your email address. Your browser, however, does automatically tell us the type of computer and operating system you are using.

Like many websites, the OnlineTanShop website uses “cookie” technology. When you first connect to our site, the cookie identifies your browser with a unique, random number. The cookies we use do not reveal any personal information about you, except perhaps your first name so we can welcome you on your next visit. Cookies help us understand which parts of our websites are the most popular, where our visitors are going, and how long they spend there. We use cookies to study traffic patterns on our site so we can make the site even better.

In some of our emails to you, we use a "click-through URL." When you click one of these URLs, you pass through our web server before arriving at the website that is your destination. We track click-throughs to help us determine your interest in particular topics and measure the effectiveness of our customer communications.

The OnlineTanShop website contains links to other sites. OnlineTanShop does not share your personal information with those websites and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

If we are going to use your personal information differently from that stated at the time of collection, we will try to contact you via email using the most recent information we have. If you have not given us permission to communicate with you, you will not be contacted, nor will we use your personal information in a new manner.

The OnlineTanShop Customer Privacy Policy is subject to change at any time. We encourage you to review the privacy policy regularly for any changes.